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Which Active Directory field is being used for Send to Manager. When I create an activity with a destination rule of Send to Manager, I always get an error. Not a very descriptive one, I might add, but an error. If I get rid of the Send to Manager and select a person from AD to send to it works fine. I'm sure it's a problem with how AD is set up but I don't know what to trouble shoot.

This is also happening with any other AD group I try to add in the destination rule.

Any help would be greatly appreciated.

Thanks.

Rhonda
Hi Rhonda,

In Active Directory and computers, go to the properties of the user, click on the Organization Tab and click on Change in the Manager Section.

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