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Hi all,


I have serious problem with K2 server. One user cannot open worklist. When this user selects worklist in workspace web application, it finishes with timeout and in log on K2 server following lines occurred. The rest of users can work without problems, but for this user is K2 worklist inaccessible.


I'm afraid about K2 database consistency.


Any thoughts on how to resolve this?


Thanks.


"131","2007-10-02 01:50:39","Info","WorkActivity","6005","K2ROMMarshallMethodCall","K2Worker::Marshal","6005 K2ROM Marshal: OpenWorklist2 for DOMAINuser at 192.168.1.71","98a0c16608ca419e818c496cb952f2c6",""
"132","2007-10-02 01:50:39","Error","General","4129","DBException","K2Sql.LoadProcess","4129 A database error occured : Invalid attempt to read when no data is present.    at System.Data.SqlClient.SqlDataReader.ReadColumn(Int32 i, Boolean setTimeout)
   at System.Data.SqlClient.SqlDataReader.GetInt32(Int32 i)
   at K2Sql.LoadProcess(Process& Proc, Int32 ProcID)","3e01b82075724456a00be6b6830fe589",""
"133","2007-10-02 01:50:45","Error","General","4129","DBException","K2Sql.LoadProcess","4129 A database error occured : Invalid attempt to read when no data is present.    at System.Data.SqlClient.SqlDataReader.ReadColumn(Int32 i, Boolean setTimeout)
   at System.Data.SqlClient.SqlDataReader.GetInt32(Int32 i)
   at K2Sql.LoadProcess(Process& Proc, Int32 ProcID)","536bf6988cd54aa282b23c60ba3be2fb",""
"134","2007-10-02 01:50:56","Error","General","4129","DBException","K2Sql.OpenWorklist","4129 A database error occured : 4129 A database error occured : Invalid attempt to read when no data is present.    at System.Data.SqlClient.SqlDataReader.ReadColumn(Int32 i, Boolean setTimeout)
   at System.Data.SqlClient.SqlDataReader.GetInt32(Int32 i)
   at K2Sql.LoadProcess(Process& Proc, Int32 ProcID)","9375bb9a62ae48549dd46031c0077af7",""
"135","2007-10-02 01:51:02","Error","General","4129","DBException","K2Sql.LoadProcess","4129 A database error occured : Invalid attempt to read when no data is present.    at System.Data.SqlClient.SqlDataReader.ReadColumn(Int32 i, Boolean setTimeout)
   at System.Data.SqlClient.SqlDataReader.GetInt32(Int32 i)
   at K2Sql.LoadProcess(Process& Proc, Int32 ProcID)","05847f04f5ff4e399346a0850b54fe08",""
"136","2007-10-02 01:51:07","Error","General","4129","DBException","K2Sql.LoadProcess","4129 A database error occured : Invalid attempt to read when no data is present.    at System.Data.SqlClient.SqlDataReader.ReadColumn(Int32 i, Boolean setTimeout)
   at System.Data.SqlClient.SqlDataReader.GetInt32(Int32 i)
   at K2Sql.LoadProcess(Process& Proc, Int32 ProcID)","4068642ef8fc43d4937cb634d8c58e7f",""
"137","2007-10-02 01:51:19","Error","General","4129","DBException","K2Sql.OpenWorklist","4129 A database error occured : 4129 A database error occured : Invalid attempt to read when no data is present.    at System.Data.SqlClient.SqlDataReader.ReadColumn(Int32 i, Boolean setTimeout)
   at System.Data.SqlClient.SqlDataReader.GetInt32(Int32 i)
   at K2Sql.LoadProcess(Process& Proc, Int32 ProcID)","b02be429a84c4acb96d7c8768287b3d9",""
"138","2007-10-02 01:51:31","Error","General","4129","DBException","K2Sql.LoadProcess","4129 A database error occured : Invalid attempt to read when no data is present.    at System.Data.SqlClient.SqlDataReader.ReadColumn(Int32 i, Boolean setTimeout)
   at System.Data.SqlClient.SqlDataReader.GetInt32(Int32 i)
   at K2Sql.LoadProcess(Process& Proc, Int32 ProcID)","3e63dab905b943bb8c695ebf8c54ab1a",""

This error usually occurs when the worklist is not refreshed before picking up (actioning) a worklist item.


Does this happen consistently with ANY worklist item for this specific user, irrespective of which worklist item he/she is trying to action? Even with refreshing the worklist frequently?


What about K2.net Service Manager?  Does it show the specific user's worklist items?


Regards,


Ockert


Thank for quick reply. 


This error occurred when user click on WorkList menu item (when WorkList is shown). No action, no refresh.


Right now, there is no workitems for this user in K2 service management and this error still occurred. There was two workitems and I redirect them to different user (to check if this workitems cause this error) and this new user view this workitems in his/her worklist without any problem.


Only one thing is bizarre. I can see some errors in K2, but there is no process instance in error state. See attached picture.


Best Regards


 


13023iA26F7A4108ED89ED.jpg

Make sure this user has got worklist items and get him/her to log in from a different computer - maybe it is a local machine problem.


The Error profile with no Process specified is VERY STRANGE - I haven't seen this before.


Regards,


Ockert

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