Issue

Resolution

1. Navigate to the Drawloop Admin tab > Settings > and ensure that Connected Apps is enabled.
   • Note: If this is not enabled, please review your Connected App setting for the Nintex DocGen Application prior to enabling: https://community.nintex.com/t5/How-To/Drawloop-User-Authorization-Options-via-Connected-Apps/ta-p/120813
   • If the Connect App Setting is set to Self-Authorize, we recommend switching to Admin approved users are pre-authorized. This is due to Enabling Connected apps the First Time would prompt all users to reauthorize when running a DocGen Package.   
2. If Connected Apps is enabled, confirm that the Report in question exists and the running User has access to the folder where the report is located.
3. Make sure that a Session ID is updated in any custom Visualforce Page or custom implementation
4. Make sure the User is only in Lightning or Classic. Close all tabs and log into only one. Cross Sessions will break the authentication.
5. If this is occurring for an outbound message, the Drawloop Next field will need to have the UserID and Sandbox parameter
   • Expand "If your DocGen Package contains images or a report:": https://help.nintex.com/en-US/docgen/docservices/Default.htm#docgen-sfdc/Services/manageDDP/AutomatedDDPs.htm
   • https://community.nintex.com/t5/Technical-Issues/Outbound-Messaging-Containing-Reports-or-Images/ta-p/96759
6. Ensure the User does not have High Assurance for( MFA)  Multi Factor Authentication
   • https://community.nintex.com/t5/Technical-Issues/Drawloop-Salesforce-High-Assurance-and-MFA-with-Drawloop-DocGen/ta-p/207554