Drawloop - Error: Unable to authorize: Unknown authentication error. - Admin Tab

  • 26 March 2021
  • 0 replies
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Issue

Cannot authorize the Nintex DocGen App in the Admin tab. Receiving error: "Unable to authorize: Unknown authentication error"

4063iFF7FEB10761931F3.png

 

Resolution

Please verify the following:
1. The salesforce environment is up to date with:  Remote Site Setting, IP Address Whitelisting, and CSP Trust Sites. Please see link below for details.
Documentation for Settings 

2. Please verify if your users are using  Profile Based - Login IP Ranges. If so, you will need to add our IP Addresses on the Profile Level.

 


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