Escalation Rule Code-Behind

  • 14 April 2008
  • 2 replies
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Badge +3

How do I edit the code behind for an escalation rule of an activity? When I right-click on an activity and select view code, there is no such option. 


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Badge +8

I believe the reason why they don't expose the escalation code from activity level is that there can be multiple escalations for a single activity (this multiple code blocks).


 


So to edit the code, you just need to configure a simple escalation rule using the wizard, after which you can select the new Escalation and you'll see a "View Code" icon in the "Escalations" window. From there you can edit the rule code and the action code.

Badge +9
If you are using a Default Escalation, there are instructions here (http://k2underground.com/blogs/fromthebench/archive/2008/04/04/how-to-add-code-in-a-default-escalation.aspx) about what to do to get to the code.

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