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dremillard
Nintex Newbie

Task notification doesn't change after being modified?

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I have a workflow with an approval task with a notification (email).  I change the body of the message in designer, publish the workflow, and try it again (on a document library that has already been associated with the workflow) ... but the body of the email doesn't change.

 

I tried changing the message from HTML to plain text.  Same result.  I tried removing the header and footer.  Same result.  No change in the notification email. 

 

What am i doing wrong?   Thanks for your help!

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14 Replies
Automation Master
Automation Master

Re: Task notification doesn't change after being modified?

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Hi David,

Just checking on something that I've been fooled by before.  Are you changing the body of the message in the action screen (task description area) or the task notification screen (email body)?

Cheers,

Chris

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Not applicable

Re: Task notification doesn't change after being modified?

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Hi David,  Chris is correct, you need to change to the Task Notification tab within the Task action to change the email message sent out.

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dremillard
Nintex Newbie

Re: Task notification doesn't change after being modified?

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Hi folks, 

Thanks for the reply.  I think I was doing it in the right place (task form) but I'll double check.

Thanks again,

Dave

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Automation Master
Automation Master

Re: Task notification doesn't change after being modified?

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Let us know how you get on Dave.  If it's a bug, the Nintex engineers will certainly want to know.

Cheers,

Chris

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dremillard
Nintex Newbie

Re: Task notification doesn't change after being modified?

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Hi Chris,

Sorry for the long delay.   I just tried it again (and this time had the client looking over my shoulder to confirm that I was making the change in the notification area and not the task description), and got the same error.  If I attach the modified workflow to a new document library, then I do see the changes in the notification.  So this issue is happening when I have a workflow already attached to a document library, then I make a change to the notification text, publish it again, and then kick off the workflow ... the change doesn't show up in the notification in that case.

Thanks,

Dave

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Automation Master
Automation Master

Re: Task notification doesn't change after being modified?

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Hi Dave,

That does sound like some sort of bug because it's not expected behaviour - particularly since it works when you import that workflow to another doc library.  The only other thing I can think of is make sure you have published the latest version of the workflow (not just save) but I'm sure you've done that.  My best advice is now it's time for the gurus in Nintex Support to have a look and you can reach them by clicking on the Support menu item at the top of this screen.

Cheers,

Chris

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dremillard
Nintex Newbie

Re: Task notification doesn't change after being modified?

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Thanks a lot, Chris!  Much appreciated!

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hoffmank
Nintex Newbie

Re: Task notification doesn't change after being modified?

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Is there any update on this?  One of our developers has run into the same issue with Flexitasks not picking up the changed Task Notification information (subject and sender, specifically).

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nmaggu
Nintex Newbie

Re: Task notification doesn't change after being modified?

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I'm also facing similar issue. I updated some text in email body in task notification tab. But changes are not reflecting in the email that i receive in my mailbox. Any suggestions??

Thanks in advance!

Nitin Maggu 

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