What would make the To and From fields stop looking at the Active Directory?

  • 27 April 2016
  • 3 replies
  • 0 views
S
Badge +5

Hello,

It worked yesterday and today it doesn't.  I have several workflows that are manually started.  When I click the address book and type in Caldwell, Suzanne it doesn't find me or anyone else.  I can type in my user ID (NTID) and click on check names and there I am.

Also, we are using our team mailbox address in the From field and that no longer works. Example I click on the address book and type in etrm operations normally etrmoperations@xxx.com would appear, not any longer.

How do I fix this?

Thanks,

Suzanne

3 replies

P
Badge +11

Hi Suzanne,

does this problem only occur in nintex applications or in other applications (SP-Peoplepicker, Outlook) as well?

Did you or your colleagues change anything AD-related in your environment?

Can you make sure your SharePoint-UserService is up and running correctly?

Sounds like contacting nintex support wouldn't be such a  bad idea. I've never heard of this problem before.

Regards

Philipp

S
Badge +5

It is only in the Nintex application.  I tired to open a ticket and received the message " Unauthorized Access to this place is restricted".

P
Badge +11

Just write a mail to support@nintex.com or directly to your responsible customer contact, in case you got one.

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