joelau
Scholar

Nintex O365 workflow cannot start when list item created.

All my O365 workflow doesn't work suddenly when the list items created, when i click "Workflow Health" it show "Site workflow status: Workflows are suspended" and "Workflow queue length: 33783", and when i try to start the workflow by manually, it show "Something went wrong. To try again, reload the page and then start the workflow." please help ~~~

 

 

a.jpgb.jpg

Labels: (1)
0 Kudos
Reply
3 Replies
Garrett
Communicator

Re: Nintex O365 workflow cannot start when list item created.

@joelau - Wow! Pretty serious issue (Don't wait - Create a ticket with Nintex Support asap!)

 

Item 1. Your Workflow queue length is very unhealthy (33,783)

More Workflows are being started then being completed.

So much so that the System isn't allowing you to start any new Workflow!!

 

Item 2. Did you trigger workflow to run when List Items are modified?

Garrett_1-1657187711591.png

This will cause the workflow to run whenever a column value is updated.

When your first WF updates a column value, this will trigger a second WF that updates a column value, that will trigger a third WF ... (a serious cascading effect of triggering workflows)

 

Item 3. Do you consider your process DONE when the Workflow is not completed?

e.g. you don't wait for a final Approval.

As such your workflow would still be in the Started stage and not the completed stage

 

Item 4. Check where your workflow is pausing or waiting for next actions.

Let the page to load the complete summary.

Garrett_0-1657186886411.png

My site summary shows Queue Length of 1.

Workflow 001 has 22 started items and 4 completed items. Total of 26 items.

Click the Info icon (highlighted in yellow) - This will show (a) at what stage the workflow is at and (b) how many workflow are in that stage.

 

 

 

Reply
joelau
Scholar

Re: Nintex O365 workflow cannot start when list item created.

If i remove those uncompleted tasks from the Workflow Tasts List, can i resume my workflow?

0 Kudos
Reply
Garrett
Communicator

Re: Nintex O365 workflow cannot start when list item created.

I think you should wait for Nintex Support advice (Best)

 

You will need to do your personal evaluation about the removal of uncompleted tasks from the Workflow Tasks List and the impact

 

Some consideration

1. Is this a live production site? Then its a NO

2. Do you know the impact of deleting those uncompleted task?

3. What is the impact of re-running the workflows again?

For Item 2 and 3, what I meant is - if the workflow doesn't change any data and generated a Report. then you could re-run the workflow again and again. however if the workflow changes data whenever you run it, then use upmost caution if you need to re-run it.

4. Are you able to move the list and workflow to another temporary site? (Best)

Move to Test/Development/Staging server or site. Run workflow. Monitor Queue Health

0 Kudos
Reply