I use Docgen to email out letters to students. Is there an add-on report option to track who has opened the email and or viewed the DocGen attachment?
If you deliver the file using a Salesforce HTML template, the 'opens' can be tracked inside of Salesforce in the email activity. Unfortunately this is limited to just the email reads, not the document opens.
I've been using Docgen to email PowerSchool reports with final grades to students. Is there any template to check the time for opening documents? Thank you.
FAQ: Guidelines for Configuring Deliverability Settings for Emails Sent from Salesforce