error when creating a Salesforce Case

  • 7 May 2020
  • 1 reply
  • 6 views

We are getting the following error when a workflow is trying to Create a Case in Salesforce.  None of use can tell what field is causing the issues.  Is there any way to determine more details about this error from the Nintex or SF side?

 

{"error":"request id: 5eb46e4be4b09e02916b49b1 response code: 400, message: We can't save this record because the “Case Status” process failed. Give your Salesforce admin these details. An error occurred when executing a flow interview. Er[TRUNCATED]

 

 


1 reply

Userlevel 5
Badge +19

@jt-vestwell do you have any Apex triggers on your Case object in SFDC? This sounds like some kind of trigger isn't being provided with all of the expected parameters from the progromatic update and therefore the SFDC API is returning that error to NWC.

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