loading sharepoint form data on mobile device

B

Good Afternoon All,

 

For some reason some of my mobile apps (really they were out of the box forms) are no longer showing dropdown items from the sharepoint smartobjects. Also I created an app specific for mobile devices and set a click event to open a subform and load the sharepoint data. It works in a general browser but in the mobile app nothing happens. Any ideas/thoughts? 

 

Thanks, Ben

3 replies

W

Good day  @bhickok2;


 


Please look at the following link to start looking into the issue at its base(http://help.k2.com/onlinehelp/k2mobile/userguide/current/default.htm#K2Mobile/Troubleshooting/Using-ELMAH-Logs-To-Troubleshoot-Mobile-App.htm%3FTocPath%3DTroubleshooting%7C_____6)


 


---recommend you also drill into this,it might be connectivity and/or configuration issue(http://help.k2.com/onlinehelp/k2mobile/userguide/current/default.htm#K2Mobile/Troubleshooting/Troubleshooting.htm%3FTocPath%3DTroubleshooting%7C_____0)


 


Add(https://community.k2.com/t5/K2-Five/Form-not-displaying-in-workspace/m-p/103375#M696)


 


---https://mikerodionov.com/category/tech/k2/


 


Should find the above information useful, kindly mark such as "Kudo and Accepted Solution".


 


Thanks and Regards;


Widson.

B

Hi Widson,

 

Thank you for the direction. Unfortunately it does not appear to be throwing an error just simply not loading the data. It is almost as if the form never initiates the get list item option. 

 

Thanks,

Ben

W

Hi bhickok2;

If that's the case, have you tested on how's it behaving when you load the view separately?
Again it might be the issue with the following -:
"There were some disconnects involving the SmartObject Item Reference between Form -> Workflow -> Form (Task State)."

Research the following:-
-Added a View 'Create' method to the submit button so that data would get saved.
- Created a SmartObject Item Reference in the Start Rule of the Workflow and made sure the Client Event was using said Reference and passing it to the Form
- Changed the Start Workflow rule to start the right workflow

NB:-Last but not least---Download and install the K2 Five (5.2) May 2019 Cumulative Update, Download the K2 Five (5.2) May 2019 Cumulative Update FP2(http://help.k2.com/kb003199) ,(http://help.k2.com/kb003232)

Thanks & Regards;
Widson.

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