Topic
When moving licenses from one RPA Central machine to another, users sometimes may receive the following error message on the new machine: "Unable to activate the license for that product key, Please check that your license has not expired or been activated on another machine"
Instructions
Perform the following steps:
1. Login to RPA Central on the original machine it was installed on.
2. Deactivate the license key within RPA Central (***important to note, this must be done on the machine RPA Central was originally installed on)
1. Login to RPA Central on the original machine it was installed on.
2. Deactivate the license key within RPA Central (***important to note, this must be done on the machine RPA Central was originally installed on)
Go to Settings>>License and Subscription. Click the ellipsis on the right and deactivate.
3. Return to new RPA machine/server where licenses will be housed and input license key.
4. Continue through activation (may take a few minutes).
5. Once the SSL certificate is verified and the webpage refreshes you should be good to go.
6. Close out RPA Central.
7. Re-open to verify it's working.
If you've gone back and deactivated your key on your original RPA Central machine and the above error message mentioned above continues, please contact support.
