You can create Workflow Support Packages so as to get information about some trouble you have had on a workflow instance to analyze it or to be sent to Ask Support when you create a ticket with some issue.
You can find that option on Sharepoint Central Administration on the "Nintex Workflow Management" section. There, you 'll find the option "Nintex Workflow support Console".
You can use this page to monitor workflow errors on this server farm and create support packages for troubleshooting.
On that page you will see a list of workflow instances with error with a link that says "Create Workflow Support Package"
So you can click there and then you will see that a .zip file is created and ready to be downloaded containing the following files:
Here below is an extract from the Nintex Help File.
Support packages are used to collect key diagnostic information about Nintex products and their configuration for troubleshooting purposes.
Note: Support package information may include configuration information about the SharePoint farm, Nintex products including license details, workflow designs, workflow configuration, and log extracts. Please consider the contents of each support package carefully before passing to a third party.
Support package types
The following types of support packages are available:
Each support package type contains the following information.
Farm support package
Workflow support package
The contents of a support package depends on the support package type.
SharePoint farm information
The SharePoint farm information contains the following data:
Nintex configuration information
The Nintex configuration information contains the following data:
ULS log information
The ULS log information contains a time-bound extract of the farm ULS Logs for each server within the farm as logged via SharePoint.
The level of detail in the ULS logs is determined by the farm logging configuration in SharePoint.
Workflow instance information
The workflow instance information contains the following data:
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