RPA is a configurable software tool that uses business rules and sequences of actions to automatically complete processes in any number of different applications the same way a human would, with the help of people for exception management. So, a less technical definition of RPA is simply this. It's a class of software that allows you to transact in any IT application or website typically in the same way a human would, to perform complex rule-based work.
What about assisting people, by handling specific tasks in a larger process? Well, this is also commonly referred to as RPA, but there's an interesting twist. For software to react quickly to a person calling it into action, it most often needs to reside on the person's desktop. So as a result, this form of automation is becoming known as robotic desktop automation or RDA.
RDA is a configured software that works in real-time with a human operator by presenting a predefined set of information coming from different systems to assist the operator with the completion of operator-generated workflows or tasks.
A person is an active participant in the initiation of RDA automation. A person uses their judgment and passes work off to this form of automation, if and when needed. An example of where you might see RDA used is in a front office or call center environment. We've all called to check on a credit card balance or to book a flight with an airline. RDA is at work making the agents we speak to more efficient by handling rote tasks at the command of the agent, so that they may tend to us and our needs rather than be bogged down with chasing up data or conducting discrete tasks that automation can handle instead.
Choosing between assisted automation and unassisted automation will depend on a variety of factors, including the type of work, automation goals, the amount of structured data, and the scope.
We eliminate redundant and repetitive manual data tasks with the use of "software bots" trained to replicate the same keyboard strokes, mouse clicks, and rules-based decisions commonly used by human users. Once implemented, the bots become an "automated employee" freeing up time for more productive tasks and reducing errors. What is unique about Foxtrot RPA is that we have a "zero-code" methodology, allowing everyday users to run the bots without the need for specialized IT and development resources.
Our RPA bots perform tasks on a computer like a person. They work with all sorts of things like desktop apps, web pages, workbooks, files, SAP, PDF forms, images, and so much more!
Our bots work the same way people work Each bot actually looks at things on the screen and uses the keyboard and mouse to complete tasks. They make decisions based on the rules you give, just like a hired intern.
They are smart The bots are smart enough to make decisions based on rules you specify. They are aware of what's on the screen. Much smarter than a "dumb macro"! These bots are really advanced.
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