Recently, I have had the privilege of working with several local government Promapp clients as they labor to establish process management as a discipline within their agencies. One of the most important pieces to a successful process management program is a clear and effective process framework. Many organizations choose to create a custom framework, while other opt to leverage existing frameworks made available for public use through various consortiums.
The American Productivity & Quality Center (APQC) has developed and published many free process frameworks for download. Among these is the APQC Process Classification Framework (PCF) for City Government (available for PDF download HERE).
To help these clients in their framework development, I have built the APQC PCF for City Government in Promapp and made the template available for download on our Solution Accelerator Gallery. If you are working in a governmental agency and looking for a solid process framework, I suggest you give this template a try. You can download the template, import it into your Promapp environment, and customize to fit your needs. Here is a short video where I walk through the process of downloading and importing the template.
From the APQC website regarding the PCF for City Government:
“Based on APQC's Process Classification Framework® (PCF), the City Government PCF is customized to define processes used primarily by the governments of cities and other local municipalities.
The City Government PCF addresses the processes used primarily by those providing government services, including the legislative (i.e., city councils), executive (i.e., mayors) and judicial courts, as well as related city service providers, such as public order and safety, health and zoning licensing, etc.”
Below is an outline of the process groups and sub-groups built in the template:
** This APQC Process Classification Framework® (“PCF”) is an open standard developed by APQC, a nonprofit that promotes benchmarking and best practices worldwide. The PCF is intended to facilitate organizational improvement through process management and benchmarking, regardless of industry, size, or geography. To download the full PCF or industry-specific versions of the PCF, as well as associated measures and benchmarking, please visit www.apqc.org/pcf. **
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