How to delete process instances

what i meant with "delete log entries", when you go to K2 service manager, then to your process, then on Instances, and search for the instances you want to select, then click on the X button, there is a checkbox there that says delete log entries. if you delete an instance without checking this, it will still be in your workspace but with delete status. i would've wanted (if it's possible) to not see it anymore. cos if you check on the delete log entries, you won't see it anymore in the workspace. unfortunately, one time i forgot to check that checkbox.

it was in a development environment.

anyway, on a different note (but same topic), is there any way to delete a process instance programmatically (and not from k2 service manager) like maybe a method in k2rom that does this?

thanks

Oh, I see. Thanks.

But now I realized what if I want to delete/remove a specific worklist item though? Is that possible?

I see.

The reason is this: There is an an external party (XDA) communicating with K2 via a windows service. There is supposed to be a 'cancel request' capability and that in turn, will make the workflow proceed to its "Cancelled" activity. The windows service will be the one to check from an outside SQL database for requests with status asking for cancellation.

The windows service is the one opening the k2rom connection via a service account supplied (only one user can log in when using a windows service). Once the workflow starts (when a new request comes in), it will go through a series of approvers. Now these succeeding approvers accesses their worklist from the browser. BUT the request for cancellation is coming from outside. So, the windows service is looping through the service account's worklist - but the approvers is not using a service account, of course. they are using their own NT account. So see, there is NO way that the windows service (k2 connection) can ever see the approver's worklist since it is logged on as the service account and not the approver's NT account.

with me so far? so anyway, the approvers' worklist can only be opened IF these approvers are subordinates of the service account, right? it should be defined in active directory. and here comes the problem. our client does not allow that - for a service account's properties set to subordinate everyone else because of security issues and other major impact on their other global applications.

i was thinking of a workaround regarding that problem. deleting the worklist item once cancelled was triggered was one. but i see that it is not possible.

so anyway, that's the situation.

that could be an option.

on the other hand, just a quick question. is it possible to SET the status property of the worklist? like maybe set it to "Deleted"? would you also recommend setting that in the K2Log database where the worklist is located?

thanks so much. i'm sorry for the tons of questions. our client is also trying to find a workaround for this and the one above is one of their suggestions.