Dear customers and partners,

The following performance issue was found in v19.5.x and might be relevant for earlier versions (This is not yet verified, and we will provide any new updates once we have them):

If an Unattended Robot is defined in Kryon Console without credentials, the robot will “pause” for full two minutes before every task run.

This happens due to a LogonExpert issue that creates a timeout of two minutes when it tries to “unlock” the session when no credentials are set on the machine.

The issue was resolved as part of the LogonExpert v7.9 release two weeks ago.

We recommend upgrading your LogonExpert version if your organization is using Unattended Robots running on v19.5.x. An installation file is attached to this post.

Note: LogonExpert can be upgraded separately from the Kryon solution.

**If you have decided to apply this fix - upgrade should be done on ALL Unattended Robot machines.

(no need to install it on the RPA server or Kryon Studio-only machines that run Kryon Robots).

Kryon is about to release v20.3 soon, and this fix is already a part of this upcoming version.

For any questions or concerns, please raise a ticket in Kryon Customer/Partner Portals.