Skip to main content
Nintex Community Menu Bar
Solved

Nintex Workflow Unknown Error "Outcome 11/14/2023 1:02 PM Error No presence informationSystem Account The workflow could not create the list item. Make sure the list exists and the user has permissions to add items to the list."

  • November 14, 2023
  • 2 replies
  • 85 views

Forum|alt.badge.img+2

This workflow has been in use for ages.  The user has permission on both lists (it’s a “Create Item” workflow).  Now recently it errors out immediately with just “The workflow could not create the list item. Make sure the list exists and the user has permissions to add items to the list.”  What could be going on here?

 

 

Best answer by SimonMuntz

Hi @ShawnL,

These issues can be challenging to diagnose on a forum like this, so you may need help from Nintex Support.

If nothing has changed in the environment, then the only thing I can think of is that the account being used may have an expired password.

2 replies

SimonMuntz
Nintex Employee
Forum|alt.badge.img+23
  • Nintex Employee
  • Answer
  • November 15, 2023

Hi @ShawnL,

These issues can be challenging to diagnose on a forum like this, so you may need help from Nintex Support.

If nothing has changed in the environment, then the only thing I can think of is that the account being used may have an expired password.


Forum|alt.badge.img+2
  • Author
  • Rookie
  • November 15, 2023

SimonMuntz,

Thank you, I just put in a ticket.