Issue Description
When you use the REST Service Broker via a Custom API to modify a REST Service Instance, a timeout error occurs during the Generate SmartObject process.
Error Message:
The following error occurs: “10:14:58","Error","SmartObjects","10702","Error","SourceCode.SmartObjects.ServiceBroker rExecuteSmartObject]","10702 An error occurred in the K2_Management Service Instance. System.Exception: SmartObject Server Exception: Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.. SmartObject: :TestSmartObject]”
Resolution
The fix is available in:
- K2 Five (5.4) March 2022 Cumulative Update Fix Pack 04.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
