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Issue Description

When you have K2 Five (5.4) March Cumulative update installed and you run a reconfigure from the K2 Setup Manager, you are unable to enter the 37-digit license key.

Resolution

The fix is available in:

  • K2 Five (5.4) March 2022 Cumulative Update Fix Pack 22.
  1. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
  2. Download the latest Fix Pack using the links in the table above for the version you require.
  3. Install the Fix Pack to apply the fix.
  4. It is recommended to clear browser cache and refresh the page.
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