Issue Description
When you have a username that is different from the first part of your email address, you do not receive K2 Task Notifications.
Resolution
The fix is available in:
- K2 Five (5.6) Fix Pack 16.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
Considerations
After installing this fix pack, you will need to complete the following steps:
Step 1: Remove the recipient/s not receiving the notification email/s
Step 2: Re-add the recipient
Step 3: Re-deploy
