Skip to main content

Hi,

 

I have a process where the approval task is assigned to multiple people. I’ve configured it to where we just need 1 person to fill out the information and make a decision on it. Has anyone come up with a solution where if multiple people have the task open and there is an some kind of assigned to value where they can select themselves. This will then update the form for everyone else to let them know in real time that someone has already taken this task to work on.

This is similar to how in Servicenow if a ticket gets assigned to a group, someone from the group updates the assigned to field then it updates in almost real time for everyone else’s view of the ticket without the need to refresh the page. 

Even if the page can’t get refreshed in real time, has anyone come up with another solution to notify the other users in the work group that item is being worked on by someone? 

Hi @jack54321 ,

One solution I can think of is to split this into 2 tasks:

1st task is sent to the full group, completion rules set to First response completes the task - The first person to respond ‘claims’ the task. An email action could be added to inform the remaining members of the group.

2nd task is sent to the responder from the first task, which has a link to the form.


Reply