Esignature Error on NWC Form

  • 29 September 2021
  • 2 replies

Hello all,


I have built flows on NWC, and I have successfully integrated the Docgen feature with Docusign on both occasions. But since renewing our NWC license, the Docusign connection that was working perfectly stopped working, I keep getting error messages that free form signing is not allowed on my account whenever the task get to the point of getting a signature.


Attached is the screenshot of the error.


Best answer by butlerj 29 September 2021, 17:47

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@Haywhy21 this looks to be an error coming from the DocuSign API. Looking at their support documentation this might be due to a change in Document Visibility:


I would check that and make sure there wasn't also a change on the DocuSign end at around the same time. 


If that doesn't fix the issue I would open a ticket with Nintex Support as they'll be able to look a little deeper into the logs.

@butlerj Thanks for coming through once again. Your advice solved the issue.