Code Fix: Starting a K2 workflow in K2 Management site results in an error

KB002470

Issue Description

When you start a K2 workflow in K2 Management site that contains references from SharePoint Management Steps, an incorrect URL is populated which causes an error.

Error Message

The following error occurs: “Error retrieving Service Instance – eSharePoint Site URL]_Sites_SSite Name]_NList/Document Library Name]”.

Cause

K2 Runtime URL build-up was adding URL property reference

Resolution

1. Ensure you have K2 Five (5.1) installed.
2. Get the K2 Five (5.1) FP3 from Regional Support.
3. Install the K2 Five (5.1) FP3 to apply the fix.
4. Refresh the browser cache.
5. For your broken SharePoint Step you must re-drop the event and configure it again to remove the error from the instance.
6. You can now start your workflow instance without the error.