Especially in the domain of contact centers, today's consumers demand quality service. Here are a few examples of what we mean and how RPA can help:
-88% of customers won't wait more than 5 minutes for service
-72% expect customer service reps to already know what they have purchased
-67% admit to having higher standards for customer experience than ever before.
So what can RPA do to help ensure a better customer experience while saving businesses the time and stress involved? It can empower contact centers to offer superior service, boost sales, and minimize costs - often at the same time.
Here's a recent example of just how much time can be saved:
-60% of customer service reps shared that their company doesn't always give employees the technology needed to address customer service challenges.
Recently, a contact center for a subsidiary of a large insurance company began using Kryon Unattended automation. As a result, one of its newly automated processes saved its team an estimated 2 weeks per month - while boosting both customer satisfaction and employee morale.
Check out some RPA best practice for call center and more here:
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