Excerpt from: Detailed simplicity: a path to process engagement
What is detailed simplicity?
Detailed simplicity is a method of organizing process information to maximize its readability and usefulness. In other words, it is a way to combat the all-too familiar spaghetti-style process maps or the seemingly endless standard operating procedure manuals (which are typically a mash-up of policy statements, process standards, and procedure information).
Why push back against these traditional methods of sharing process information? Well, at the end of the day, they discourage engagement. This matters because organizations should desire to have their processes positively impact the way they deliver value. For this to happen, process doers must actually reference and follow company standards. If process standards are presented in ways that discourage engagement, then organizations can expect that process doers will avoid using those standards at all costs – even if that means longer processing time and increased defects due to trial and error or crowd-sourcing of information – negative outcomes that flow downstream to the customer.
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