Unable to launch apps that are already exist

  • 5 January 2021
  • 1 reply

Hi guys, we are unable to luch apps from out catalog, look that “Launch” bottom is dissable.



1 reply

Hi Agustinc1913,


you may try the following below on your web browser and check if issue persists

a. - open your web browser
- Clear the browser cache
- access the view flow and check if issue still persists

- if it persists please proceed to b

b. - In your web browser kindly access the URL
https://<your K2 site url>/Runtime/CacheControl.ashx?m=Clear
https://<your K2 site url>/Workspace/CacheControl.ashx?m=Clear
- Once prompted completed or successfull or refreshed
- Open a new web browser
- and check if issue still exists


Should you feel that this post is of use and or an accurate solution to the raised question, I kindly encourage you to mark it as such 
using the 'Best Answer', 'Like' andor ‘Me Too’ options.




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