Hi All,
We have an event in the workflow (K2 Studio) that generates a PDF from a URL. Until yesterday this was working perfectly but today the PDF generates and all we get is a blank form with the message -
ID4243: Could not create a SecurityToken. A token was not found in the token cache and no cookie was found in the context.
The guidance we found so far suggests authentication is failing maybe due to a session cookie being stored in the cache. On checking the config file both settings are set to the default 8 hours. Given that this form is opening within the workflow and not by a user we are confused as to how the session is expiring.
We restarted the K2Blackpearl service and the PDF is generating again but how can we prevent the error happening again?
TIA,
Mevan