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Exchange Online: Access denied when loading an Appointment

Issue

You may face the following issue when trying to execute the Load method for the Exchange Online Appointment SmartObject.

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Error Code

Service: Exchange Online
Service Guid: [GUID]
Severity: Error
Error Message: Access is denied. Check credentials and try again., The process failed to get the correct properties.
InnerException Message:

 

Resolution

This is expected behavior. You need to provide Read and Manage permissions to the account who needs to load the Appointment on the User's mailbox who created the Appointment.

 

  • For example, if UserA created the appointment, and UserB wants to load the appointment - you will need to access the Exchange Admin center, click on Mailboxes, and then click on the user (UserA) that created the Appointment.
  • Click on Mailbox delegation, and assign Read permissions to UserB who is experiencing the problem.

 

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Additional Information

When executing the Update method of the Exchange Online Appintment SmartObject, it can only be updated by meeting organizer.

 

Related Links

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Version history
Last update:
‎02-08-2022 05:40 AM
Updated by:
Contributors