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Error "Failed to send message. Cannot get the full name or e-mail address of user"

ISSUE
When sending an email notification, the workflow might fail with the following error: 

Failed to send message. Cannot get the full name or e-mail address of user "<username here>".
ERROR CODE
RESOLUTION
Ensure that the username is in Active Directory and that the user account has a valid email address configured.
ADDITIONAL INFORMATION
The workflow engine is unable to find that username in Active Directory, or the user account does not have a valid email address configured.
RELATED LINKS
Version history
Revision #:
1 of 1
Last update:
‎11-20-2018 08:42 AM
Updated by: