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Drawloop - DocGen Performance Issue 6/9/2021


Some users reported slowness when generating DocGen packages. Others reported seeing the following browser warning. (This is related to a Salesforce DNS issue)


Error Code

An error has occurred. (InternalError)



This was related to a Salesforce incident that affected our service. End users could not access certain aspects of Salesforce Service, impacting the duration of DocGen run times. 

Additional Information

Salesforce Incident ID: 7273

Start Time
2:58 pm UTC, Jun 09


End Time
6:04 pm UTC, Jun 09


3 hours, 6 minute

Related Links

Labels: (1)
Version history
Last update:
‎06-15-2021 03:11 PM
Updated by: