Code Fix: An error occurs when you start a K2 Workflow instance on a Cluster environment
KB003431
PRODUCT
Issue Description
When you assign a User Task to a new group which has not been resolved by the K2 Server, and you start an instance of the K2 Workflow on a Cluster environment, an error occurs.
Error Message
The following error occurs: “A server could not obtain a database lock to resolve the identity for '{0}' in the configured timeframe”.
Resolution
The fix is available in the following K2 versions:
K2 4.7 December 2019 Cumulative Update | K2 Five (5.0) December 2019 Cumulative Update | K2 Five (5.1) November 2018 Cumulative Update | K2 Five (5.2) May 2019 Cumulative Update | K2 Five (5.3) |
---|---|---|---|---|
Fix Pack 1 | X | X | X | X |
- Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.