smp_flx
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Nintex Workflow Notifications emails not sending for one user all of a sudden.

Hello all and Happy New Year!
I have a client using SharePoint 2013. No changes have been made to the workflow design in over 2 years. All users who are included in the workflow design/logic receive their workflow notification emails without issue. For one user, they get the workflow task assigned to them, but the email never is sent to them. The on-prem team checked their Exchange servers and see the emails sent for all users but this one particular user.

I created a simply workflow with a send notification and hard-coded this user's information via people picker. I ran it against one of the eInvoices in their list. They received the notification email from the workflow. It's been close to a month since this has started. I had the user try setting up the user profile sync service to connect to their AD and refresh the user information but this did not help.

 

Thoughts anyone?

Thanks,

Steve

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Nates_Mom
Apprentice

Re: Nintex Workflow Notifications emails not sending for one user all of a sudden.

You can  add a "Run If" action if the user the email is intended for is the user that gets the errors and then hardcode a send notification email with their name inside of the Run If. 

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