Nintex Promapp - Incidents are not showing in Improvements Register

  • 26 March 2021
  • 0 replies
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Question

 

Why aren't the incidents for particular portfolios are not showing in the Improvements Register?

 

Answer

The Improvements register has a default date set. It will only show the incident items in the register that meets the date filter.

 

It has to be set to the correct date filters and only then the register will show all the incident items that fall under that date range.

 

To resolve the issue -

1. Go to Improvements > Register

2. Set the 'Start Date' and 'End Date' to the correct date range. For ex. if an incident was reported on 9th September 2020 and to show the incident in the register, the date range can be from 1st September to 10th September or from 9th September to any other future End Date or from any Start Date before 9th September to any future End Date after 9th September. Else, the incident will not show in the register.

 

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