Issue
When launching a product from the Foxtrot Suite it is closed immediately, sometimes followed by an error message. This can be a result of the “Data Execution Prevention (DEP)” settings blocking Foxtrot programs from running. This typically happens after a new installation when attempting to activate licenses, but can also be a result of a Windows update that has reset the DEP settings.
Some versions of Microsoft Windows are equipped with this feature known as DEP. DEP is a set of hardware and software technologies that perform additional checks on memory to help prevent malicious code from running. DEP prevents such malicious code from taking advantage of the exception-handling mechanism in Windows.
DEP software works alone or with compatible microprocessors to mark some memory locations as “nonexecutable”. If a program tries to run code – malicious or not – from a protected location, DEP closes the program. To use DEP, your computer must be running Microsoft Windows XP SP2 or later, or Windows Server 2003 SP1 or later.
Foxtrot applications contain proprietary technology to interact with the presentation layer of target applications. In doing so, Foxtrot applications may be required to work with memory locations outside of its own running processes. Therefore, to allow Foxtrot to run properly, it must be added to the system’s DEP exception list. The following files should be included:
Some versions of Microsoft Windows are equipped with this feature known as DEP. DEP is a set of hardware and software technologies that perform additional checks on memory to help prevent malicious code from running. DEP prevents such malicious code from taking advantage of the exception-handling mechanism in Windows.
DEP software works alone or with compatible microprocessors to mark some memory locations as “nonexecutable”. If a program tries to run code – malicious or not – from a protected location, DEP closes the program. To use DEP, your computer must be running Microsoft Windows XP SP2 or later, or Windows Server 2003 SP1 or later.
Foxtrot applications contain proprietary technology to interact with the presentation layer of target applications. In doing so, Foxtrot applications may be required to work with memory locations outside of its own running processes. Therefore, to allow Foxtrot to run properly, it must be added to the system’s DEP exception list. The following files should be included:
- Foxtrot.exe
- FoxtrotLegacy.exe
- FoxtrotAdministrator.exe
Resolution
Set the DEP settings to allow Foxtrot executable programs to run. You will need to either add all Foxtrot products to the exception list, or select the option to use DEP only for essential Windows programs and services.
- To access the DEP settings first right click on My Computer
- Click on Properties to access the "System Properties"
- Click the Advanced Tab. If there is no Advanced Tab, click on the link labeled "Advanced system settings"
- Click the "Settings" button under the "Performance Options" box
- Click the "Data Execution Prevention" tab
- Option 1: Click the button "Turn on DEP for essential Windows programs and services" only
- Click on the "apply" button
- You may be promoted to restart your computer, click "OK"
- Click the "OK" button on Performance Options
- Click the "OK" button on System Properties
- After making the change, either logoff/logon or reboot the workstation for the new settings to take effect
- Option 2: Click the "Turn on DEP for all programs and services except those I select:" button
- Click the "Add" button
- Browse to the Foxtrot installation folder that is local to your machine
- Select the Foxtrot executable programs you want to permit to run - we advise Foxtrot.exe, FoxtrotLegacy.exe, FoxtrotScriptExplorer.exe, FoxtrotAdministrator.exe, and FoxtrotSysInfo.exe
- Click the "Add" button for each executable you want to add
- Click the "Apply" button
- You may be promoted to restart your computer, click "OK"
- Click the "OK" button on Performance Options
- Click the "OK" button on System Properties
- After making the change, either logoff/logon or reboot the workstation for the new settings to take effect
Additional Information
Applies To:
- Foxtrot Classic
- Foxtrot Administrator
- Foxtrot Legacy
- Foxtrot Extender - all versions
