#RPA #RPASolution #Automation #ProcessAutomation #DigitalTransformation
Did you know that financial institutions waste at least 5.7 billion Euros each year due to poor customer onboarding experiences?
Furthermore, recent surveys have shown that when it comes to customer satisfaction:
1) 67% of today's consumers admit to having higher standards for customer service than ever before.
2) A whopping 72% expect customer success managers - or in the case of call centers, their anonymous customer service reps - to know who they are, what they want, and what service they are using.
3) 80% of consumers care equally about the customer experience provided by a company as they do about its services.
4) 96% say that customer service - especially onboarding - affects their brand loyalty
So what's a financial institution to do when they want to save but can't afford to lose their customers' loyalty?
Using RPA to automate the process of account opening can lead to savings of 10-20 million Euros for a mid-sized financial institution.
Join us in this quick, 15-minute webinar to learn more about how you can make these huge cost savings for your organization:
Ready to give RPA a go? Check out these tried-and-true best practices in our community guide here.
