Code Fix: Unable to log on to K2 if your password contains a semicolon character
KB003433
PRODUCT
Issue Description
When you have a semicolon character in the user password, you are unable to log on to K2.
Error Message
The following error occurs: “Username and Password is incorrect”.
Resolution
The fix is available in the following K2 versions:
K2 4.7 March 2018 Cumulative Update | K2 Five (5.0) September 2018 Cumulative Update | K2 Five (5.1) November 2018 Cumulative Update | K2 Five (5.2) May 2019 Cumulative Update | K2 Five (5.3) |
---|---|---|---|---|
X | X | X | X | Fix Pack 31 |
- Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
Considerations
Take note of the following known issue after installing this Fix Pack:
If the password is at the end of a connection string and the password does not contain a semicolon but the connection string does at the end, K2 will use the semicolon as part of the password and a connection failed error will occur.