System Values can't pull the New Changes from Active Directory
kbt133363
PRODUCTIssue
System Values still shows the old Manager for the user after modifying it on AD.Symptoms
This is the expected behavior since the System Values don't depend on K2 and they are dependable on the Account information. This information gets cached in the LSALookupSID cache on the server.Troubleshooting Steps
The right information will be shown soon after the cache gets cleared. If this is not the case, the cache can be cleared by running the powershell script to clear it:
$objUser = New-Object System.Security.Principal.NTAccount "mydomain""
$objUser.Translate([System.Security.Principal.SecurityIdentifier])
Here is the complete KB Article: https://support.microsoft.com/en-us/help/946358/the-lsalookupsids-function-may-return-the-old-user-name-instead-of-the