Form(s) with a PDF Converter control stopped working correctly after the upgrade - PDF files are created with a grayed out form and a visible spinner when run by any user except for primary K2 administrators.
Make sure that the PDF Converter SmartObject has inheritance settings enabled and its permissions are correctly configured. To do that, please follow the steps below:
- Navigate to K2 Management > Categories > System > Controls > Save as PDF > PDF Converter > Security tab
- Click on the "INHERIT PERMISSIONS..." button. After that Everyone will be configured as follows (if not consider adjusting permissions):
That should resolve the issue for Google Chrome users, but IE users may still experience issues until they clear up browser cache/IIS cache is cleared up. You may want to additionally clear up IIS cache by means of an IIS reset. If you still observe this issue follow the following steps:
1. Clear server side cache:
2. If the issue still persists for some IE user(s) after performing step 1 above - use Ctrl + Shift + Del to invoke the IE clear cache dialogue. Clear the cache and restart the browser.