No escalation mail is received, though working hours are set to "NONE"
kbt134472
PRODUCTIssue
The rest of the escalation mail is never received although it should be, as the working hours are set to "NONE”.
Symptoms
No escalation mail is received although it should be, as the working hours are set to "NONE”.
Working Hours Configuration
Resolution
This was logged as a support bug.
The workaround is to select the time zone in the escalation: