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Account Management Service Error - The server could not be contacted


Account Management Service Instance Error - The server could not be contacted

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.


When disabling users, updating and deleting Child Properties incorrectly on Active Directory Service, it could result in the error shown below.


The error will be present if the incorrect properties are executed against the SMO:


Before You Begin

This component is an Out of the Box feature, but the naming conversion on the Input Properties need to be correct.

How-to Steps

Follow the example below to create the correct input properties:


Format for user entries:




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Last update:
‎05-19-2021 11:21 AM
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