Code Fix: After installing a fix pack, the Save as PDF method no longer works

  • 16 February 2021
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Code Fix: After installing a fix pack the Save as PDF method no longer works

KB003175

PRODUCT
K2 Five 5.3
K2 Five (5.3) Fix Pack 3
BASED ON
K2 Five 5.3

 

Issue Description

After installing a fix pack on your environment and executing the Save as PDF method, an error occurs.

Error Message

The following error occurs: “Index was out of range. Must be non-negative and less than the size of the collection".

Resolution

  1. Ensure you have K2 Five (5.3) installed.
  2. Download the K2 Five (5.3) FP3 from K2 Partner and Customer Portal.
  3. Install the K2 Five (5.3) FP3 to apply the fix.
  4. It is recommended to refresh the browser cache.

Considerations

The PDF service instance needs to be refreshed.

 


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