Package & Deployment Tool downloads but does not open
kbt162766
PRODUCTIssue
When using the Package & Deployment tool in K2 Cloud Update 7 you are unable to directly open up the tool and you see an error that blocks you from opening.
Usually once downloaded you should be able to click on “Run” which should open up the tool, instead of “Save As”.
Symptoms
Currently the workaround here is to save the tool locally to your desktop before you can open the tool.
Troubleshooting Steps
This behaviour may be caused by the browser that is being used. If the tool is downloaded within Internet Explorer it will give you the option to Save As or Run.
However, in Google Chrome you will not get this option. This is a browser limitation.