Unable to download task list - K2 Mobile Android app
kbt135796
PRODUCTK2 blackpearl 4.7
BASED ONK2 blackpearl 4.7
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
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This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.
Issue
An issue appears when using the Mobile App. It is possible to log in via AAD account, but you are unable to download a Task List.
The following error appears:
ERROR/Network Requests: Task List Download Failed, An error has occured
The following error also appeared on elmah logs:
28026 K2:DomainUser does not have permissions to impersonate user AAD:User.....
Symptoms
The user account didn't have impersonate rights or permissions to download the task list.Troubleshooting Steps
The user does not need any administrator rights, but the user needs to be assigned impersonation rights for all AAD users, which can be configured in K2.