Hide the Welcome Workspace Designer Management via walkme.com

[#1]

Hide the Welcome Wizard from K2 Workspace, Designer or Management via walkme.com

kbt156379

PRODUCT

K2 Five

BASED ON

K2 Five (all)

TAGS

K2 Workspace

Troubleshooting Document

How to Document

Customizations

Workarounds

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.

Issue

When opening K2 Management, K2 Workflow Designer or K2 Workspace for the first time, you will see a little walk-through guide popping up.

Symptoms

If you have a Fiddler or an F12 Network Trace running, you will also see that some calls will be made to "walkme.com". The Welcome Wizard is removed when the user goes through each step but it returns if the cache is cleared.

Resolution

The walkthrough guide uses resources from "walkme.com" to display correctly.

The reason it connects to the online resources is because the files are not stored locally (like CSS and JavaScript files), but are fetched dynamically from the online resource at walkme.com.

The recommended resolution for this is to just "walk through" the guide, by clicking on "Start" and clicking "Next" until "Finish", or "Got it", then you won't see this guide again next time you load the page, or until you clear browser cookies and cache. It's intended to introduce new users to K2 and explain how K2 Workspace / K2 Designer works.

You can also block these resources to avoid those calls from going external, either by editing the HOSTS file on your K2 server(s) or by adding an entry to DNS that routes all requests to walkme.com to 127.0.0.1.

The HOSTS file should be located here:
 c:\windows\system32\drivers\etc\hosts

See the recommended resolution above.

Adding these two lines to the HOSTS file on your K2 Server(s) should prevent the calls to walkme.com:

127.0.0.1   cdn.walkme.com

127.0.0.1   walkme.com