Code Fix: Unable to authenticate IDAM tokens for users

[#1]

Code Fix: Unable to authenticate IDAM tokens for users

KB003176

PRODUCT

K2 Five 5.3

K2 Five (5.3) Fix Pack 3

BASED ON

K2 Five 5.3

Issue Description

When users access K2, they are repetitively prompted to retrieve IDAM tokens for authentication despite having a token stored in K2 Management > Authentication > OAuth > Tokens.

Error Message

The following error occurs: “Unable to authenticate token, token might be expired or not found”.

Resolution

1. Ensure you have K2 Five (5.3) installed.
2. Download the K2 Five (5.3) FP3 from K2 Partner and Customer Portal.
3. Install the K2 Five (5.3) FP3 to apply the fix.
4. It is recommended to refresh the browser cache.