Code Fix: SmartActions stops processing and an error is logged

[#1]

Code Fix: SmartActions stops processing and an error is logged

KB003444

PRODUCT

K2 Five 5.2

K2 Five (5.2) May 2019 Cumulative Update

K2 Five (5.2) May 2019 Cumulative Update Fix Pack 26

Issue Description

SmartActions stops processing unexpectedly and an error is logged in the K2 HostServer log file.

Error Message

The following error is logged in the K2 HostServer log file: “System.NullReferenceException: Object reference not set to an instance of an object”.

Resolution

The fix is available in the following K2 versions:

K2 4.7 March 2018 Cumulative Update	K2 Five (5.0) September 2018 Cumulative Update	K2 Five (5.1) November 2018 Cumulative Update	K2 Five (5.2) May 2019 Cumulative Update	K2 Five (5.3)
X	X	X	Fix Pack 26	Fix Pack 33

1. Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
2. Download the latest Fix Pack using the links in the table above for the version you require.
3. Install the Fix Pack to apply the fix.