Code Fix: Servers in a cluster environment execute a sync simultaneously
KB003287
PRODUCTK2 Five 5.3
K2 Five (5.3) Fix Pack 13
Issue Description
When you run a sync using the SyncEngine in a cluster environment, the sync executes simultaneously, and an exception occurs.
Error Message
The following exception occurs: “Violation of PRIMARY KEY constraint 'PK_IdentityLink'. Cannot insert duplicate key in object 'SyncEngine.IdentityLink'”.
Resolution
- Ensure you have K2 Five (5.3) installed.
- Download the K2 Five (5.3) FP13 from K2 Partner and Customer Portal.
- Install the K2 Five (5.3) FP13 to apply the fix.