Code Fix: Servers in a cluster environment execute a sync simultaneously

[#1]

Code Fix: Servers in a cluster environment execute a sync simultaneously

KB003287

PRODUCT

K2 Five 5.3

K2 Five (5.3) Fix Pack 13

Issue Description

When you run a sync using the SyncEngine in a cluster environment, the sync executes simultaneously, and an exception occurs.

Error Message

The following exception occurs: “Violation of PRIMARY KEY constraint 'PK_IdentityLink'. Cannot insert duplicate key in object 'SyncEngine.IdentityLink'”.

Resolution

1. Ensure you have K2 Five (5.3) installed.
2. Download the K2 Five (5.3) FP13 from K2 Partner and Customer Portal.
3. Install the K2 Five (5.3) FP13 to apply the fix.