Code Fix: K2 Server becomes unresponsive when user task notification e-mails execute

[#1]

Code Fix: K2 Server becomes unresponsive when user task notification e-mails execute

KB003400

PRODUCT

K2 Five 5.2 to 5.3

K2 Five (5.2) May 2019 Cumulative Update

K2 Five (5.3) Fix Pack 27 to K2 Five (5.2) May 2019 Cumulative Update Fix Pack 21

Issue Description

The K2 Host Server becomes unresponsive when user task notification e-mails execute.

Resolution

The fix is available in the following K2 versions:

K2 4.7 March 2018 Cumulative Update	K2 Five (5.0) September 2018 Cumulative Update	K2 Five (5.1) November 2018 Cumulative Update	K2 Five (5.2) May 2019 Cumulative Update	K2 Five (5.3)
X	X	X	Fix Pack 21	Fix Pack 27

1. Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
2. Download the latest Fix Pack using the links in the table above for the version you require.
3. Install the Fix Pack to apply the fix.