Code Fix: After upgrading from K2 4.7 to K2 Five (5.3), the SyncEngine Provider tables are not populated
KB003372
PRODUCTK2 Five 5.2 to 5.3
K2 Five (5.2) May 2019 Cumulative Update
K2 Five (5.2) May 2019 Cumulative Update Fix Pack 17 to K2 Five (5.3) Fix Pack 22
Issue Description
When the RoleInit table in the K2 database contains duplicates, and you upgrade from K2 4.7 to K2 Five (5.3), the SyncEngine Provider tables are not populated.
Resolution
The fix is available in the following K2 versions:
| K2 4.7 March 2018 Cumulative Update | K2 Five (5.0) September 2018 Cumulative Update | K2 Five (5.1) November 2018 Cumulative Update | K2 Five (5.2) May 2019 Cumulative Update | K2 Five (5.3) |
|---|---|---|---|---|
| X | X | X | Fix Pack 17 | Fix Pack 22 |
- Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.