Code Fix: After upgrading from K2 4.7 to K2 Five (5.3), the SyncEngine Provider tables are not populated

[#1]

Code Fix: After upgrading from K2 4.7 to K2 Five (5.3), the SyncEngine Provider tables are not populated

KB003372

PRODUCT

K2 Five 5.2 to 5.3

K2 Five (5.2) May 2019 Cumulative Update

K2 Five (5.2) May 2019 Cumulative Update Fix Pack 17 to K2 Five (5.3) Fix Pack 22

Issue Description

When the RoleInit table in the K2 database contains duplicates, and you upgrade from K2 4.7 to K2 Five (5.3), the SyncEngine Provider tables are not populated.

Resolution

The fix is available in the following K2 versions:

K2 4.7 March 2018 Cumulative Update	K2 Five (5.0) September 2018 Cumulative Update	K2 Five (5.1) November 2018 Cumulative Update	K2 Five (5.2) May 2019 Cumulative Update	K2 Five (5.3)
X	X	X	Fix Pack 17	Fix Pack 22

1. Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
2. Download the latest Fix Pack using the links in the table above for the version you require.
3. Install the Fix Pack to apply the fix.